Hassles of renting a car in Hawaii

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picture: Lawrence Hodge

If some of you are wondering why I haven’t seen posting in a few days, I just got back from a week’s vacation in Hawaii. It was nice. But what almost spoiled the trip was the annoying hassle of trying to get a rental car.

Hawaii Car rental problems were a favour for a while now. And while it’s always best to try to get around walking or biking somewhere like an island, if you want to go far or do some grocery shopping if you’re there for an extended stay as I was, you need a car. And with our desire to go to the North Shore beaches of Oahu, we needed a way to get there.

My attempts to rent a car had me go through two major agencies, a few points in the wall, and then back to the majors before I could actually get a car. Hertz got tired first. Yes, I know that I Covered All the bad crap They put people down, but when they actually do what they’re supposed to, it’s very easy to hire from him, especially when you’re a gold member like me. I checked the main Hertz website at Honolulu Airport. I was surprised that I was able to make a reservation. But this is where I got burned.

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screenshot: hertz

A major loophole in Hertz’s rental reservation system is that it allows customers to book vehicles they may not already have. And while the system will stop you if vehicles are booked for any dates you specified, it does not stop you if the location you selected is outside the vehicle or vehicle classes you choose. It’s strange and meaningless how their system is not connected to some kind of vehicle inventory system. So because of all this, I ended up taking my $25 Lyft to the airport for nothing. It was another $22 to take the Lyft to my hotel. Hours are wasted for nothing.

The next day, I decided to try my hand at Enterprise. And before looking forward to the reservation, I called the reservation. The problem with this route is that the connection means nothing. Like Hertz, if you call Enterprise to check anything, from vehicle inventory to pricing, you’re not actually talking to someone at the location you’re trying to book; You are talking to someone in a call center somewhere. This is annoying because there is a disconnect between what the call center says and what is actually happening on the site; They will tell you one thing that isn’t necessarily the case once you get there.

With the Enterprise, the problem wasn’t that they didn’t have a car, they didn’t have the car I needed. Enterprise seems to have a greater awareness of what vehicles are actually available at the airport. I needed a minibus, so I booked one after being told the airport had some available. Another Lyft ride to the airport, and I found out that the biggest vehicles they had were the “big sedans”; In their case, that meant Chevy Malibus and Toyota Camry. More time and money wasted on Lyfts.

I decided to try to rent from one of the few local places I saw around town. While these places were locally owned and operated and had vehicles available, they were superficial as hell. I found one place that was right across from a hotel where a member of my family was staying. But the entire operation ran out of a pebbly, chain-fenced plot with tent-covered picnic tables “desks” and a tool shed that looked like it came from Home Depot. And the cars were too Old. We’re talking about the last generation, early 2010 base Toyota Siennas, Camrys, Corollas, a random NC Miata in need of a wash, and what appeared to be a 2016 Chevrolet Camaro RS convertible that had duct tape on one of the side mirrors.

Suffice it to say we decided to ride the bike that day. The other locally owned rental place I found had very old cars. In fact, one of my cousins ​​rented a Sienna from one of these places. She almost left her stuck after she struggled to get started. twice.

I decided to give Hertz again on the third or fourth day. I already managed to get a car. I was relying on Chrysler Pacifica because How good and comfortable they are. But my dreams were shattered. Unlike here on the mainland, where when you are a Gold member with Hertz you can choose the vehicle you want, my truck is already customized by Hertz.

“Your car will be in space number 62, Mr. Hodge,” the Hertz delegate told me. I was furious when I went out into Space 62 and found a red Dodge Grand Caravan GT that was at least two to three years old. It had nearly 43,000 miles, had bits of seats and some stowable and portable floor coverings, and made noises when we passed over the bumps. It got us to the shores of the North Shore, but I hated every minute of it.

Photo of the article titled The Terrible Bickering of Renting a Car in Hawaii & # 39;  i

picture: Lawrence Hodge

Because of all this though we ended up walking and cycling almost the entire time we were there. Which wasn’t a bad thing. Our hotel was centrally located close to lots of bars, restaurants, etc. And all that walking and cycling made me lose five pounds so that was a win. But just know, if you’re planning a Hawaii vacation, try creating a rental route before you get there, or take the eco-friendly route and walk or bike. If you don’t, you’re in for a headache.

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