Samsung Canada recognized in Best Customer Experience in Crisis category for door-to-door repair service during the COVID-19 pandemic
Samsung Electronics Canada is proud to announce that it has won a Silver Medal in the International Customer Experience Award (ICXA) for “Best Customer Experience in a Crisis” for its “Stay Home, Stay Safe” campaign. The Stay Home, Stay Safe campaign has empowered Canadians to stay safe and stay connected during the COVID-19 pandemic with a door-to-door repair service designed specifically for Canadians.
The ICX Awards honor and celebrate customer experience excellence around the world. The Best Customer Experience in Crisis category is awarded to companies that have maintained and enhanced customer experiences during the COVID-19 pandemic or other regional crisis. Samsung Canada won a Silver award in this category.
“We are incredibly honored to be recognized for our commitment to providing convenient, seamless and accessible service to our customers across the country,” he said. Frank Martino, Vice President of Corporate Services, Samsung Canada. “I would like to extend a huge thank you to our frontline team members who have demonstrated unparalleled collaboration, innovation and commitment to bringing this important service to market for Canadian consumers.”
At the onset of the COVID-19 pandemic, when Samsung Walk-In repair centers were ordered to temporarily close, Samsung introduced the “Stay Home, Stay Safe” campaign to continue Samsung’s longstanding commitment to keeping customers safe and connected, while ensuring delivery for exceptional customer service. Offer ‘Stay Home, Stay Safe’ to customers Contactless delivery and return service – to customers both in and out of escrow, ensuring peace of mind during stressful and uncertain times.
Samsung developed the service to meet the various needs of Canadian customers across the country. For example, not only can apartment dwellers use the Curbside pickup, but the reception’s pickup options for small appliance repairs. Those with large devices can opt for an “in-the-garage” option, a service not previously offered by the OEM.
To ensure that standards of exceptional customer experience continue to be met, Samsung has introduced industry-leading security protocols, and was the only OEM in Canada to return devices to a customer’s doorstep within three to five business days.
Today, Service continues to provide convenient and safe repair options to our valued Samsung customers in Canada. You can learn more about our door-to-door repair service for Galaxy devices here.